Welcome to Edgware Florist. These Terms & Conditions set out the basis on which you may use our online platform for flower delivery in Edgware and the surrounding areas. By placing an order with Edgware Florist, you are confirming that you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not accept these terms, you should refrain from using our services.
These Terms & Conditions apply to customers ordering flowers and gifts for delivery in Edgware and the neighbouring locations. Edgware Florist reserves the right to update or amend these Terms & Conditions at any time without prior notice. Changes will take effect once posted on our website. Your continued use of our services constitutes your acceptance of the updated terms.
Our online flower delivery service aims to make ordering flowers in Edgware and its neighbouring districts easy and efficient. To purchase from us, you must be over 18 years of age and provide current, complete, and accurate information at the time of order.
To place your order:
Your order constitutes an offer to purchase. Only when we have reviewed your order and dispatched the products will there be a binding contract between you and Edgware Florist. We reserve the right to reject or cancel any order at our absolute discretion, with no liability to you or any third party. Reasons may include, but are not limited to, product unavailability, payment issues, or incomplete information.
All products are subject to availability. While we make every effort to match the images and descriptions displayed on our website, flowers are natural products and some variation in colour, size, and composition may occur. In the event of stock shortages, we reserve the right to substitute blooms or packaging with alternatives of equal or higher value and similar style, ensuring your overall satisfaction. Any such substitutions will be made at our professional discretion.
Edgware Florist provides flower delivery services across Edgware and the neighbouring localities. When placing your order, please ensure that the recipient's name, address, and contact information are accurate and complete. We cannot accept responsibility for missed deliveries arising from incorrect or incomplete delivery information.
Our delivery slots and timescales are outlined on our website. While we aim to deliver your flowers punctually, delivery times are estimates and cannot be guaranteed, especially during peak floral periods (such as Valentine's Day or Mother's Day) or adverse weather conditions. We are not liable for delivery delays caused by events beyond our reasonable control.
If the recipient is unavailable at the time of delivery, our floral courier will follow the delivery instructions provided (such as leaving flowers with a neighbour or in a secure place), where possible. If no safe option is available, a card will be left with contact details to rearrange delivery or collection. We accept no liability for perishable products left in a requested safe place.
It is the customer's responsibility to ensure all order details provided for flower delivery in Edgware and surrounding areas are accurate and complete. Once your order is placed, changes may not always be possible, particularly regarding same-day or next-day delivery. Please double-check all information before confirming your order.
All prices displayed on our website are inclusive of VAT, where applicable, and exclude delivery charges unless otherwise stated. Payment is required in full at the time of ordering, using one of our accepted payment methods stated at checkout. Your card or payment method will be charged at the point of order.
We reserve the right to cancel your order if payment is declined, not authorised, or is otherwise unsatisfactory. Title to the products will not pass to the purchaser until we receive full payment in cleared funds. We take reasonable care to keep your payment details secure but, in the absence of proven negligence on our part, we will not be liable for any loss you may suffer if a third party gains unauthorised access to any information you provide.
If you wish to cancel or amend your order, please contact our team as soon as possible. We will endeavour to accommodate your request if the order has not already been dispatched or prepared. Please note, due to the perishable nature of flowers, cancellation or amendment may not be possible less than 24 hours before the scheduled delivery date, or for same-day or next-day deliveries.
Where cancellation is possible, a full refund will be processed within 5-7 business days. Orders that have already been prepared, dispatched, or delivered are non-cancellable and non-refundable except where your statutory rights apply (such as for faulty or not-as-described products).
Due to the fragile and perishable nature of fresh flowers, returns are only accepted if the products delivered are faulty, damaged, or significantly different from the displayed item. If you are not satisfied with the quality of your floral delivery, please notify us within 24 hours of receipt, including photographic evidence if possible. We will assess your complaint and, at our sole discretion, may offer a replacement or refund. We aim to resolve any issues promptly and professionally.
This does not affect your statutory rights as a UK consumer.
To the maximum extent permitted by UK law, Edgware Florist’s liability in relation to your order is limited to the price paid for the product(s). We are not responsible for:
Nothing in these terms limits or excludes any liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that may not be limited or excluded under UK law.
Your privacy is important to us. We comply with UK data protection legislation and use your personal information solely to process and deliver your order, or for purposes with your explicit consent. Please see our Privacy Policy for further details on how we handle your information.
All content on our website, including images, designs, branding, and text, is the property of Edgware Florist or its licensors. Unauthorised use, reproduction, distribution, or modification is strictly prohibited without our prior written consent.
From time to time, we may offer promotional discounts or codes for online flower delivery in Edgware. These are subject to individual terms and may be withdrawn or varied at any time. Only one promotional code may be used per order unless otherwise stated. Discount codes are non-transferable, may not be exchanged for cash, and are only valid for orders placed online within the specified period.
These Terms & Conditions, and any disputes or claims arising from them, are governed by and construed in accordance with the laws of England and Wales. If any provision is found to be invalid or unenforceable, the remainder shall continue in full force and effect.
The courts of England and Wales will have non-exclusive jurisdiction over any disputes arising in connection with these terms. Nothing in this section infringes your statutory rights as a consumer.
If you have any queries regarding these Terms & Conditions, or require further information on flower delivery in Edgware and surrounding areas, please contact us using the details provided on our website. We highly value our customers’ satisfaction and will endeavour to address any questions promptly.
These Terms & Conditions are effective as of June 2024 and apply to every online flower delivery order placed with Edgware Florist across Edgware and its neighbouring locations.
Thank you for choosing Edgware Florist – delivering fresh flowers and excellent service throughout Edgware and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Edgware, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Edgware.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
