As a trusted local Edgware florist, we pride ourselves on delivering only the freshest flowers to homes and businesses in the area. Every arrangement crafted at Edgware Florist comes with our Fresh Flowers Guarantee, meaning your blooms arrive vibrant, healthy, and at the peak of their beauty. We understand how important it is for your flowers to look their best, and we take every measure to ensure complete satisfaction with every delivery.
If your flowers arrive in anything less than perfect condition, we want to make it right swiftly. Upon receiving your order, please check it immediately. Should you notice florist errors, visible damage, or significant wilting upon arrival, please let us know on the same day. We kindly request that you keep the flowers in their original packaging as much as possible and supply a photo of the issue so our team can assess and address your concern quickly.
Our standard freshness window for all delivered bouquets and arrangements in Edgware is a minimum of five days from the date of delivery, provided that reasonable care instructions are followed. If your flowers fail to meet this freshness standard, please contact us within this timeframe. Our team will evaluate the issue and confirm whether the arrangement falls below our guaranteed freshness level.
Customer happiness is of utmost importance to us at Edgware Florist. Should your flowers arrive damaged or fail to meet our freshness guarantee, we offer the following options once your claim is reviewed and approved:
We handle each case with care, aiming to resolve any matters efficiently so you can continue enjoying your Edgware Florist experience.
Your feedback is valued and helps us maintain our high standards. If you have a complaint or are dissatisfied for any reason, please contact us as soon as possible, ideally within 24 hours of delivery so we can assist you promptly. Please provide us with clear photographs, your order number, delivery details, and a description of the issue. Our team investigates every complaint on a case-by-case basis, and we aim to respond within one working day to reach a resolution that meets your expectations.
Edgware Florist has built a reputation as a dependable local florist, serving both households and commercial clients throughout the Edgware area. Our commitment to customer satisfaction, speedy resolutions, and consistently fresh flowers set us apart as a preferred choice within the community. Thank you for trusting us to deliver joy and beauty to your doorstep with every order.
Please note: Due to the perishable nature of flowers, requests made outside of the stated time frames may not be eligible for refund or replacement. We appreciate your understanding and cooperation.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
